LM² Enterprises, LLC. | Effective Date: April 17, 2026 | Last Updated: April 17, 2026

LM² Enterprises, LLC is committed to delivering high-quality coaching, consulting, and professional development services. If you are not satisfied with a service or need to request a refund, the following policy applies.

 

Coaching Sessions and BEP Debriefs

Refund requests for individual coaching sessions or Behavioral Excellence Profile™ debrief sessions must be submitted at least 48 hours before the scheduled session time. Sessions canceled with 24 to 48 hours’ notice are generally not eligible for a refund, but may be eligible for one rescheduling opportunity under our Merchant Policies. Sessions canceled or rescheduled with less than 24 hours’ notice, no-shows, and sessions already delivered are non-refundable.

 

Multi-Session Packages

If you discontinue a multi-session coaching package before all sessions are completed, you may request a refund for unused sessions. Any refund will be calculated based on the value of services already delivered at the applicable single-session or package-adjusted rate, and any sessions already delivered, including the initial Behavioral Excellence Profile™ debrief, are non-refundable.

 

Digital Resources

All downloadable digital resources, digital assessment access, assessment reports, and other downloadable materials are non-refundable once delivered, accessed, downloaded, or otherwise made available. Due to the digital nature of these products, delivery is considered complete when access is provided.

 

Team Workshops and Organizational Consulting

Cancellation and refund terms for custom team workshops and organizational consulting engagements are outlined in the applicable Coaching Services Agreement or Statement of Work provided before the engagement begins.

As a general guideline:

• Deposits for custom engagements are non-refundable.
• Refunds for the remaining balance may be available only if cancellation occurs at least 14 calendar days before the scheduled engagement date, less any non-recoverable costs already incurred by LM² Enterprises, LLC, including preparation time, assessment licenses, travel arrangements, venue costs, platform fees, or custom materials.
• Cancellations made fewer than 14 calendar days before the scheduled engagement date are non-refundable unless otherwise agreed in writing.

 

How to Request a Refund

To request a refund or report a billing concern, please contact LM² Enterprises, LLC at [email protected] with the subject line "Refund Request," and include your name, the service purchased, the purchase date, and a brief description of the issue. We will respond within three (3) business days.

 

Refund Processing

Approved refunds are processed via our payment processor using the original payment method. Refunds typically appear on your statement within 5 to 10 business days, depending on your financial institution.

 

General policy questions

For general questions regarding this Refund Policy or any related service terms, please contact [email protected]. 

 

Contact Information

LM² Enterprises, LLC

1391 W 5th Ave, STE 150

Columbus, OH 43212

Email: [email protected]